If you are unhappy with anything we want to know so we want you to speak to an advisor about any issue you may have. Remember to share your shopping experience via Trustpilot to leave positive, neutral or negative feedback. We therefore welcome constructive criticism and encourage customer interaction via e-mail, chat, or phone. Remember that there’s no limit on how many friends you can recommend. That’s £5 for every single friend that you recommend. You can also recommend your friends and if they buy our cartridges from us, you will receive an additional 500 points per friend. This contributes to your savings by discounting your future purchases. To show our appreciation we will add reward points to your account every time you buy. PremiumCompatibles customers are rewarded with every purchase. See our Terms & Conditions for further details. If for any reason you are unhappy with any products our returns policy ensures a 100% refund. That is why our service is 100% risk free. You might not be satisfied with something or you might make a simple mistake while ordering your ink or toner cartridges. 100% Money Back GuaranteeĪt PremiumCompatibles we understand that things don’t always go as planned 100% of the time. Just select your preferred option when in the checkout.
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Free SuperSaver delivery is also available. If you want your inks and toners delivered tomorrow guaranteed, then Next Business Day Guaranteed is available. We have a number of delivery options available for you to select. An order made today is virtually certain to be delivered by tomorrow.
Cash on Delivery payment methods will be refunded between fifteen (15) to thirty (30) days and the cost of transfer (100 SAR) will be supported by the end user / Customer.All of our products are delivered free of charge and over 97% are dispatched on the same day that the order is placed. Credit / Debit Cards payments will be refunded within one (1) business days. If the refund request is granted by eBuy KSA, payments are refunded as follows: If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If you need to exchange it for the same item, send us an email at the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 
Several types of goods are exempt from being returned.
It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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